Where is my order?
I Have a Question About What I Have Received
I need to submit a warranty claim for a fitted item
I have a question about a product
I want to return an item
I want to cancel my order
FAQ's
I can't see any prices or a buy button?
Prices and availability to purchase products is only available top registered and approved Trade accounts and Businesses.
Do you supply to the public?
No, this is a trade only site. But you can visit our sister site which offers retail products here.
How do I return an item?
You can fill in our returns form here and our team will review and process this for you ASAP.
What are the Carriage charges?
Based on items and location charges may vary. Once you have added all your items to your basket and click on view basket, scroll down to add info next to shipping and enter your postcode; a postage charge will automatically be generated based on your location and the items in the basket.
- Location: Northern Ireland, Scottish Islands, Scottish Highlands. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95
- Location: Channel Isles. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95
- Location: Republic of Ireland. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95
Can I click and collect?
We don't offer a click and collect service but you can visit our counter and purchase in store. Find us at Unit 2, Woodway Court, Croft Business Park, Thursby Rd, Bromborough, Wirral CH62 3PR.
I can't see an item on your site!
Can’t find what you’re looking for or have a question about a product? Give us a call on 0151 334 0222, or click here to fill out our enquiry form and we’ll get back to you as soon as possible.
What we need to identify your product for parts, replacements, or warranty claims
Provide us with a part number and serial number and we'll do our best to help. You can follow our link for help finding where to find these details here.
Do you deliver overseas?
We can deliver selected items overseas, please check with us by emailing enquires@jacksonsleisure.com or call us on 0151 334 0222
What does my order status mean?
Awaiting Payment
Your order has been placed, and our accounts team is verifying the payment as a security measure. This process usually takes a couple of hours. If there are any issues, we'll contact you directly.
Awaiting Shipment
Your order has been received and is in the queue to be picked and packed by our warehouse team. It hasn't been dispatched yet, but it's on the way!
Manual Verification
There's an issue with your payment—this could be due to incorrect card details or a mismatch in billing information. If your order is flagged for manual verification, please have the following ready when we get in touch:
- The billing address linked to your card
- The name of the bank your card is registered with
- The full name on your card
- The last four digits of your card number
Awaiting Fulfillment
Your payment has gone through, and your order is in our system, but it hasn't been processed by the warehouse just yet. This step is usually quick, and no action is needed from you.
Pending
One or more items in your order are currently out of stock. You'll receive an email from our team with your options:
- Cancel the out-of-stock item(s) for a refund
- Wait for the new stock to arrive (we'll ship it out as soon as it lands with us
I want to track my order
You can follow the link on your shipping confirmation email to see where your order is. Or you can follow the links for all our couriers and enter your tracking number below:
Please note: * Royal Mail tracking will only provide updates once the item has been delivered and so won’t be able to provide the exact location of the item during transit.
Alternatively if you are struggling we can fill in the form here and we will get back to you asap.