Help Centre

Order

Where is my order?

Problem

I have a problem with what I have received

Warranty

I need to submit a warranty claim for a fitted item

Question

I have a question about a product

Return

I want to return an item

Help

General Enquiries

FAQ's

I can't see any prices or a buy button?

Prices and availability to purchase products is only available top registered and approved Trade accounts and Businesses.

Do you supply to the public?

No, this is a trade only site. But you can visit our sister site which offers retail products here.

How do I return an item?

You can fill in our returns form here and our team will review and process this for you ASAP.

What are the Carriage charges?

Based on items and location charges may vary, view our charges here.

Can I click and collect?

We don't offer a click and collect service but you can visit our counter and purchase in store. Find us at Unit 2, Woodway Court, Croft Business Park, Thursby Rd, Bromborough, Wirral CH62 3PR.

I can't see an item on your site!

You can send us a give us a call on 0151 334 0222 or message with an enquiry on enquiries@jacksonsliesure.com and we will look into this for you.

What do you need to order spare parts?

Provide us with a part number and serial number and we'll do our best to help. You can follow our link for help finding where to find these details here.

Do you deliver overseas?

We can deliver selected items overseas, please check with us by emailing enquires@jacksonsleisure.com or call us on 0151 334 0222